Terms of service

Service Growth Lab — Terms of Service

Effective Date: October 30, 2026

Welcome to Service Growth Lab.

These Terms of Service govern purchases and use of the Service Growth Lab website, digital products, hosted software, downloadable materials, licenses, and related services.

By purchasing or using Service Growth Lab products, you agree to the applicable terms, product descriptions, and license conditions, subject to applicable law.

1. Our Products and Services

Service Growth Lab offers business tools and systems for local service businesses, including:

Pricing and profitability calculators.
Estimates, invoices, proposals, and business documents.
Starter Office Kits.
Business OS and Growth OS products.
Complete Business Toolkits.
Agency and consultant licensing products.
Hosted cloud software and individual modules.
Separately offered remote implementation and consulting services.

Some products are one-time digital downloads. Others are recurring online software subscriptions.

Each product listing identifies its applicable price, included features, format, and purchase structure.

Unless explicitly stated otherwise, no physical merchandise is provided.

2. Purchases, Delivery Issues, and Refunds

Digital downloads are generally final-sale purchases after delivery or access has been provided.

However, Service Growth Lab reviews issues involving missing or defective files, failed delivery, duplicate charges, and products materially different from their descriptions.

An appropriate remedy may include repair, replacement, restored access, a refund, or a credit, depending on the circumstances and applicable law.

Changes of mind, failure to use a product, unsupported software, and disappointing business results do not ordinarily qualify for refunds.

The complete Return and Refund Policy governs purchase-related remedies:

https://servicegrowthlab.myshopify.com/policies/refund-policy

Nothing in these Terms removes rights or remedies that cannot legally be waived.

3. Product Descriptions and Compatibility

We aim to describe our products accurately and identify their intended uses.

Customers should review the included files, compatibility information, technical requirements, licensing terms, and product demonstrations before purchasing.

Unless specifically stated otherwise:

Downloadable tools require compatible software.
Hosted products require internet access and a supported browser.
Spreadsheet features may behave differently across third-party applications.
Illustrations and fictional examples are demonstrations, not guarantees of actual business results.
Features not expressly included in a product listing should not be assumed to be included.

4. Standard Single-Business License

Unless a product expressly provides different licensing rights, purchasing a Service Growth Lab digital product grants the purchaser a limited, non-exclusive, non-transferable license to use and customize the purchased materials for one purchaser-owned or purchaser-operated business.

Permitted uses generally include:

Using the tools internally.
Customizing business details and branding.
Creating estimates, proposals, invoices, and customer-facing documents.
Managing the purchaser's business operations.
Reusing the purchased tools for that same business.

The purchase does not transfer ownership of Service Growth Lab intellectual property.

5. Agency and Consultant Licensing

Certain products provide expanded rights for agencies and consultants serving unrelated client businesses.

Pressure Washing Agency & Consultant Toolkit

The Pressure Washing Agency & Consultant Toolkit permits the purchasing agency or consultant to configure and use the licensed materials for multiple client businesses without a preset numerical client-business limit.

This reflects the official license amendment effective October 27, 2026, which removed the former five-client restriction for that specific toolkit.

The amendment applies to previously purchased copies of the same qualifying Agency & Consultant Toolkit, as described on the Service Growth Lab License page.

The absence of a numerical client cap does not authorize unrestricted resale or redistribution.

Agency customers may configure tools and produce authorized client deliverables within the scope of their license.

They may not:

Sell unmodified Service Growth Lab master templates as standalone products.
Distribute source files as an unrestricted template library.
Claim ownership of Service Growth Lab intellectual property.
Publish or redistribute proprietary materials outside their licensed rights.
Sublicense the underlying product beyond the permissions expressly granted.

Other agency or white-label products are governed by their own product-specific licensing terms.

A standard single-business purchase does not automatically grant agency or multi-client rights.

Complete licensing information:

https://servicegrowthlab.myshopify.com/pages/license

6. Intellectual Property

Service Growth Lab retains ownership of its original product designs, written materials, software, templates, workbooks, systems, documentation, branding, and other proprietary content.

Purchasing a product provides only the license expressly associated with that product.

Except where permitted by a specific written license, customers may not:

Redistribute purchased master files.
Sell or sublicense the underlying software or templates.
Upload proprietary files to public repositories or template marketplaces.
Remove ownership notices for unauthorized redistribution.
Copy or repackage substantially similar proprietary materials as competing products.
Share account credentials or provide unauthorized access to paid software.
Use Service Growth Lab materials for unlawful activities.

7. Cloud Software Subscriptions

Certain Service Growth Lab products provide hosted software access through recurring subscriptions.

These products are separate from one-time downloadable toolkits.

Subscription customers agree to the recurring price, billing frequency, and applicable conditions disclosed at checkout.

Paid access may depend on:

Successful payment.
An active subscription.
Registration using the correct purchase email.
Account verification.
Compliance with the applicable license.

Subscriptions renew according to their disclosed terms unless canceled before the applicable renewal date.

Customers may request cancellation of future renewals as explained in our Subscription Cancellation Policy.

When paid access expires or is validly revoked, access to subscription features may end.

Customers should retain or export permitted business information before losing access.

8. Subscription Cancellation

Customers can request cancellation of future subscription renewals by contacting:

servicesgrowthlabs@gmail.com

or using:

https://servicegrowthlab.myshopify.com/pages/support

Where a functional subscription-management option is available through the customer's account or order confirmation, customers may also use that option.

Cancellation does not automatically refund an existing billing period.

Applicable consumer-protection laws remain controlling.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate purchase information.
Maintaining the security of their accounts.
Using compatible software and devices.
Reviewing calculations before relying on them.
Checking customer-facing documents before sending them.
Backing up important business records.
Complying with applicable business laws and regulations.
Ensuring their own pricing, contracts, marketing, employment practices, and financial records are accurate.

Customers should not share passwords or sensitive payment information through support requests.

10. Calculators and Business Information

Pricing, profit, cost, margin, revenue, marketing, and operational tools are provided for planning and business-management purposes.

Their outputs depend on the information entered and assumptions used.

Users are responsible for verifying:

Labor rates and job durations.
Materials and equipment costs.
Overhead and operating expenses.
Taxes and insurance.
Local market conditions.
Measurements and production rates.
Applicable regulations and contractual requirements.

Service Growth Lab does not guarantee that calculated prices are suitable for a particular project or market.

11. No Guaranteed Business Results

Service Growth Lab does not guarantee:

A specific amount of revenue or profit.
A particular number of leads or customers.
Increased sales or conversions.
Business growth or customer retention.
Search-engine rankings.
Marketing performance.
Regulatory compliance.
A particular return on investment.

Results depend on market conditions, business decisions, accurate inputs, implementation, and other factors outside Service Growth Lab's control.

12. No Regulated Professional Advice

Our materials are business tools and educational resources.

They are not substitutes for legal, tax, accounting, financial, investment, insurance, engineering, employment, licensing, health, environmental, safety, or other regulated professional advice.

Customers remain responsible for obtaining qualified professional guidance where necessary.

13. Third-Party Software and Platforms

Some products require or interact with third-party spreadsheet programs, browsers, hosting services, payment systems, or other platforms.

Third-party services may have their own terms, pricing, availability, and technical requirements.

Service Growth Lab is not responsible for third-party changes outside its control, but will review problems involving its own products under the applicable support and refund policies.

14. Support, Updates, and Product Changes

Service Growth Lab provides support for qualifying purchase, access, delivery, and original-product functionality issues.

Unless expressly included in the purchase:

Unlimited consulting is not included.
Custom development is not included.
Ongoing business management is not included.
Future products are not automatically included.
Lifetime updates or perpetual support are not guaranteed.

Product improvements and updates may be introduced over time.

We will not retroactively remove paid usage rights solely by changing published policy language where doing so would violate applicable law or an existing agreement.

15. Remote Services

Separately purchased setup, implementation, or consulting services are subject to the scope, deliverables, and milestones stated in the applicable listing or written agreement.

Additional work outside the agreed scope may require a separate agreement.

We do not guarantee financial or commercial results from implementation services.

16. Warranties and Limitations

Service Growth Lab makes reasonable efforts to provide products materially consistent with their published descriptions.

To the extent permitted by applicable law, products and services are otherwise provided without warranties beyond those expressly stated.

To the extent permitted by applicable law, Service Growth Lab is not responsible for indirect, incidental, consequential, or speculative business losses arising from product use.

Nothing in this section excludes liability or rights that applicable law prohibits us from excluding.

17. Billing Disputes

Customers experiencing billing errors, missing purchases, or account-access problems are encouraged to contact our support team promptly.

We may review order records, delivery records, applicable product descriptions, licensing information, and relevant support correspondence when investigating a dispute.

Nothing in these Terms restricts lawful payment disputes or statutory consumer remedies.