Refund policy

Service Growth Lab — Return, Refund & Purchase Support Policy

Effective Date: October 30, 2026

At Service Growth Lab, we want every customer to understand what they are purchasing and feel confident that the product will perform as described.

Our products include downloadable business tools, calculators, templates, workbooks, operating systems, hosted cloud software subscriptions, and separately offered remote services.

Because these products are primarily digital, the following policy applies.

1. Digital Products and Downloads

Digital products are generally considered final-sale purchases once the purchased content has been delivered or made accessible.

We do not ordinarily issue refunds for:

Changes of mind after purchasing.
Products purchased by mistake when the listing accurately described the product.
Digital files that have been delivered but remain unused.
Failure to implement or learn the purchased tools.
Software or device incompatibility that was disclosed before purchase.
Business results that differ from expectations.
Requests for features not included in the purchased product.

Customers are encouraged to review product descriptions, included files, software requirements, licensing terms, and available demonstrations before purchasing.

2. When Something Goes Wrong

We stand behind our obligation to deliver products that materially match their descriptions.

If you experience any of the following, please contact us:

A missing or inaccessible download.
A damaged or corrupted original file.
A significant defect preventing an advertised function from working.
A product materially different from its description.
An incorrect or incomplete digital delivery.
A duplicate charge.
Failure to activate paid cloud access.
An unresolved billing or cancellation problem.

Depending on the circumstances, appropriate remedies may include:

Providing the correct download.
Replacing or repairing the affected file.
Restoring purchased access.
Providing reasonable technical assistance.
Issuing a refund or credit where appropriate or legally required.

Refund and remedy requests are reviewed individually. We do not guarantee that every request will result in a refund.

3. Cloud Software and Recurring Subscriptions

Cloud software subscriptions are billed according to the recurring price and frequency disclosed at checkout.

Customers may cancel future subscription renewals in accordance with the Subscription Cancellation Policy.

Canceling a subscription does not automatically refund charges already incurred for an existing billing period.

If a customer cannot access purchased software, experiences an incorrect charge, or encounters a cancellation problem, Service Growth Lab will review the issue and determine an appropriate remedy consistent with the subscription terms and applicable law.

A one-time downloadable product purchase does not automatically include a cloud subscription.

4. Remote Services and Implementation

Custom setup, consulting, installation, and implementation services are governed by the scope of work, deliverables, milestones, and any separate written agreement applicable to the purchase.

Requests involving these services are reviewed based on the work performed, the agreed deliverables, the circumstances of the request, and applicable law.