Cancellation policy

Service Growth Lab — Subscription & Cancellation Policy

Effective Date: October 30, 2026

Service Growth Lab offers certain hosted software products through recurring subscriptions.

This policy explains how subscription billing, renewal, cancellation, and access work.

1. Subscription Products

Products explicitly identified as recurring subscriptions provide access to hosted software and related digital features.

These may include:

SGL Core.
SGL Office.
SGL Universal Cloud.
Separately offered SGL Cloud modules.
Other subscription products expressly identified on their listings.

Subscription purchases are different from one-time downloadable toolkits.

A one-time purchase does not create a recurring subscription unless the customer separately agrees to a subscription purchase.

2. Subscription Billing

The applicable product page and checkout display the recurring price and billing frequency before purchase.

By purchasing a subscription, the customer authorizes recurring charges according to the disclosed subscription terms.

Monthly subscriptions ordinarily renew each billing cycle until canceled.

Subscription charges are for digital software access, not physical shipments or repeat deliveries of merchandise.

3. Automatic Renewal

An active subscription renews according to the agreed billing schedule unless canceled before the next applicable renewal date.

Customers are responsible for reviewing their subscription details and renewal schedule.

Any price changes requiring advance notice or customer consent will be handled according to applicable law and the subscription agreement.

4. How to Cancel

Customers may request cancellation of future subscription renewals at any time.

Option 1 — Contact Support

Email: servicesgrowthlabs@gmail.com

Option 2 — Support Page

https://servicegrowthlab.myshopify.com/pages/support

Option 3 — Customer Account

Where a working subscription-management option is available through the Shopify customer account or order confirmation, customers may use that option.

When requesting cancellation, include:

The subscribed product.
The email address associated with the purchase.
The order number, if available.

Never provide passwords or complete payment-card information in a cancellation request.

Service Growth Lab will process verified cancellation requests in accordance with the applicable subscription agreement and law.

5. When Cancellation Takes Effect

Cancellation of future renewals stops subsequent recurring billing according to the applicable terms and law.

Customers should submit cancellation requests before their next scheduled renewal and retain the confirmation.

Cancellation does not automatically reverse a charge already incurred for the current billing period.

Refund requests involving billing errors, missing access, duplicate charges, or other qualifying issues are reviewed under our Return and Refund Policy.

6. Access After Cancellation

Subscription-based software access may remain available until the end of the applicable paid term, subject to the subscription agreement.

After that term expires, access to paid features may end.

Customers should retain or export business information when permitted before paid access expires.

Purchasing a one-time downloadable product does not guarantee continued access to separate hosted software.

7. Failed Payments

If a recurring payment fails, access may be interrupted or suspended according to the applicable subscription terms.

Customers may contact support to resolve billing or account-access issues.

Service Growth Lab does not guarantee continued paid software access when the associated subscription is unpaid or expired.

8. Refunds and Billing Problems

Canceling a subscription does not automatically entitle a customer to a refund for the current or prior billing periods.

However, issues involving incorrect charges, defective access, duplicate payments, or other qualifying circumstances will be reviewed fairly and consistently with applicable law.

Refund Policy:

https://servicegrowthlab.myshopify.com/policies/refund-policy